Alma Viva Retreats – Terms & Conditions
Please take the time to read these Terms & Conditions before booking an Alma Viva Retreat. By completing your booking, you confirm that you have read, understood and agreed to these Terms & Conditions.
For the purposes of these Terms & Conditions, "Alma Viva Retreats" refers to retreats organised and hosted by Adriana Blanc through Capable LLC.
1. This Booking Is a Contract
When you book a retreat with Alma Viva Retreats, you will be deemed to have agreed to these Terms & Conditions and the details regarding the retreat as listed on our website.
If you are booking for multiple people, all guests included in the booking will be deemed to have read and agreed to these Terms & Conditions.
2. Payment and Deposit
To confirm your booking, you are required to pay a non-refundable deposit towards the cost of your retreat.
The remaining balance is due on Sept. 15th, 2026. We reserve the right to cancel your booking if the final payment is not received by the due date.
For your convenience, we offer the option to secure your place with a deposit and pay the remaining balance through an automatic payment plan.
By selecting a payment plan, you authorise Alma Viva Retreats to securely store your payment details and automatically charge your card according to the agreed payment schedule.
Please ensure your payment details remain valid throughout the duration of your payment plan. If a payment fails, you will be notified and must provide updated payment information within 7 days to avoid forfeiting your booking.
3. Guest Cancellation Policy
All payments made are non-refundable.
If you cancel your booking at least 50 days before the retreat start date, you may transfer your payment to another Alma Viva Retreat, subject to availability.
If you cancel less than 50 days before the retreat begins, no refund or transfer will be provided.
If you choose to leave the retreat early for any reason, no refund will be issued.
4. Cancellation by Alma Viva Retreats
Alma Viva Retreats reserves the right to cancel any retreat or any part of a retreat.
In this event, we will provide retreat credit valid for two years.
If Alma Viva Retreats cancels a retreat for any reason, including Force Majeure, we are not responsible for any losses relating to flights, accommodation, visas, travel arrangements or any other expenses incurred by guests.
5. Passports, Visas and Flights
You are responsible for obtaining all required travel documentation for your destination.
Many countries require passports to be valid for at least six months beyond your travel dates.
Visa requirements vary by destination, and information will be provided where applicable.
Guests are responsible for booking their own flights.
While we may offer recommendations, we are not responsible for booking flights or covering any travel costs.
Failure to obtain the correct travel documentation does not qualify for a refund.
6. Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance, including cancellation coverage.
Alma Viva Retreats does not provide travel insurance and accepts no responsibility for financial losses resulting from cancelled travel, missed flights, illness, injury or any unforeseen circumstances.
7. Requests for a Roommate
If you book a shared room as a solo traveller, we will do our best to match you with another guest.
8. Retreat Schedule & Activities
Your retreat webpage lists everything included and excluded in your retreat package.
Optional activities are not included unless specifically stated.
The retreat schedule, instructors, activities and experiences may change due to weather, availability or unforeseen circumstances.
Any services provided by third-party operators remain their responsibility.
9. Right to Decline Bookings
Alma Viva Retreats reserves the right to refuse any booking prior to the retreat start date.
If we decline a booking, we will provide either a full refund or retreat credit at our discretion.
10. Photography & Videography
Photography and videography may take place throughout the retreat.
By attending, you grant Alma Viva Retreats permission to use images and video featuring you for marketing, promotional and educational purposes without compensation.
If you prefer not to appear in photographs or videos, please notify us before the retreat begins and we will make every reasonable effort to accommodate your request.
11. Health & Medical Responsibility
Each guest is responsible for ensuring they are physically and mentally capable of participating in the retreat.
By booking, you confirm that you are in suitable health to participate and that you can independently care for yourself throughout the retreat.
Guests are responsible for consulting their healthcare provider regarding vaccinations or other medical advice before travelling.
12. Assumption of Risk
While Alma Viva Retreats takes reasonable steps to provide a safe and enjoyable experience, participation involves inherent risks.
These risks may include, but are not limited to, delays, illness, injury, accidents, property damage, natural disasters, political events, force majeure, actions of third-party providers and other unforeseen circumstances.
Medical facilities and emergency services may differ from those available in your home country.
By participating, you acknowledge these risks and voluntarily assume full responsibility for them.
Indemnification
Guests accept financial responsibility for any injury or damage caused by their own actions or negligence.
You agree to indemnify and hold harmless Alma Viva Retreats, Adriana Blanc, Capable LLC, the retreat venue, instructors, contractors, employees, volunteers and representatives from any claims, liabilities, damages, legal costs or expenses arising from your participation, except where prohibited by law.
13. Limitation of Liability
To the fullest extent permitted by law, Alma Viva Retreats, Adriana Blanc, Capable LLC, their affiliates, employees, contractors, instructors, officers, directors and representatives shall not be liable for any direct, indirect, incidental or consequential loss, damage, injury, illness, death, delay or expense arising from:
third-party suppliers;
travel disruptions;
force majeure events;
acts or omissions of other guests;
participation in retreat activities.
By booking, you release Alma Viva Retreats and its representatives from any claims arising from your participation except where liability cannot legally be excluded.
14. Privacy Policy
Any personal information collected during the booking process may be used to administer your retreat booking and to send information about future retreats, offers and events.
Your information may be shared with trusted service providers where necessary to operate the retreat.
15. Food Allergies
We will do our best to accommodate dietary requirements and food allergies that are communicated in advance.
However, we cannot guarantee an allergen-free environment.
By attending the retreat, you acknowledge this risk and agree that Alma Viva Retreats cannot be held liable for allergic reactions or related medical issues arising during the retreat.
16. Changes to These Terms
Alma Viva Retreats reserves the right to update or amend these Terms & Conditions at any time.
The latest version will always be available on our website, and any updates supersede previous versions.